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Rental Policies

Driver Licenses and Requirements

  • Valid Driver License Required
  • International License Accepted.
  • Any International driving license must accompany a second piece of photo i.d.
  • Any driver’s license with certain restrictions may be declined, depending on the restriction.

Fuel

  • All vehicles must be returned to rental location with the exact level of gas as rented.
  • If vehicle is not returned with the same level of gas, a $25.00 administration fee will apply.

Amount of KM

  • Vehicles are assigned a certain amount of free kilometers that can be used by the renter
  • The renter is responsible for paying for additional kilometers.

Rental Deposit

  • Cash deposits are not accepted, a valid pre-authorization must be taken from the credit card being put down on file.
  • Pre-paid credit cards are also not accepted
  • We accept the following rental deposits
    • VISA
    • Master Card
    • American Express

Payment Methods

  • Customers may pay through the following:
    • Cash
    • Debit Card
    • VISA
    • Master Card
    • American Express

Age Requirement

  • Minimum age must be 23 to rent a vehicle
  • Age 23 to 24 - $9.99 per-day surcharge applies

Additional Driver

  • Maximum of 1 additional driver is aloud on the rental agreement
  • A surcharge of $9.99 applies per-day

 

Driving Area Restrictions

  • Traveling outside the province, surcharges apply
  • Destination must be told at the time of rental
  • A surcharge of 4.99 per day applies for vehicles traveling outside the province
  • A surcharge of 9.99 per day applies for vehicles crossing the border.

Pick-Ups and Drop-Offs

  • Free customer pick-up and customer drop-off within a radius of 10 kilometers
  • A minimum rental of 1 day is required
  • Airport pickup is free of charge.

In Car Smoking Policy

  • Our rental fleet is 100% non smoking
  • If you or your passengers choose to smoke, we suggest you smoke outside the vehicle
  • Should you or one of your passengers choose to smoke in your rental vehicle a $100.00 shampoo fee will be applied to your account

Insurance Policies

  • Any renter who wishes to use a Credit Card that covers rental insurance, or use their transferable insurance may transfer it to certain rental vehicles.
  • Proof of insurance must be presented at the time of the rental.  If transferable insurance is not confirmed at the time of rental, customer is required to purchase one of the CDW packages offered by City Car and Truck Rental.
  • If the collision damage waiver or tire and windshield damage waiver is declined, the customer personally assumes full responsibility for the total cash value of the vehicle and any other charges resulting from any damages incurred while rented.
  • The following insurance  options are offered by City Car and Truck Rental

BASIC
$15.99 PER DAY - $5000.00 DEDUCTIBLE

BRONZE
$18.99 PER DAY - $3000.00 DEDUCTIBLE

SILVER
$20.99 PER DAY - $2000.00 DEDUCTIBLE

GOLD
$25.99 PER DAY - $1500.00 DEDUCTIBLE

PLATINUM
$29.99 PER DAY - $1000.00 DEDUCTIBLE

COMMERCIAL COVERAGE
$24.99 PER DAY - $3000.00 DEDUCTIBLE
(Applies to Cargo Van, and 12 passenger)

T&WDW
$4.99 PER DAY - $100.00 DEDUCTIBLE

Cancellation Policy

    • All cancellations are subjected to a one day rental charge.
    • Cancellations must be submitted 72 hours in advance to pickup time to avoid full rental charge for reservation.
    • All cancellations must be done by the phone
 







   
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